Why should I use video on my site?

Video content provides more compelling and engaging content, that can provoke the viewer to a call to action - subscribe to a newsletter, become a member, or purchase from the website.

Or the content can make the viewer interact - upload content to a social network tool, rate it, tag it, forward a link, or comment. 

How do I make money from my content?

There are several models that can be used to commercialise your online content.

1. Advertising - either traditional banners on the website or through video advertising (pre roll, mid roll or post roll). Vioad supports banner, rich media and video advertising, across multiple formats and devices.
2. Sponsorship - a client 'sponsors' the whole site. This can be achieved at a simple level with Viomedia, or with more sophisticated reporting features with Vioad.
3. Pay-per-view or Subscription-based video where a fee is charged to the end user. Pay Per View usually involves payment for individual pieces of content. Subscription usually involves payment for access over a particular period of time. Viostream supports both models, or a combination of those models
4. Syndication - syndicate your content to third parties like media or broadcast partners, subject to your own commercial agreements (which we can advise on). Viostream and Viomedia have excellent syndication features built into both products.

How much support do I get with my contract?

Viostream, Viocast and Viomedia licences come with an allocation of support hours per month based on the level of licence.

• Support for Viostream Standard is provided by email. 1 hour of support per month is included.
• Support for Viostream Professional is provided by email or phone, with a dedicated support number. The Professional licence comes with 5 hours of support per month. 
• Support for Viomedia is provided by email or phone, with a dedicated support number. A Viomedia licence comes with 5 hours of support per month.

A robust SLA with is provided for Enterprise clients. Ask us for more details on our SLA.

Training is provided at the commencement of your contract. We train a maximum of five people per session. One session is included in the licence fee, but additional training at extra cost can be provided on request.

What kind of training will I get?

Each Viostream licence comes with an allowance for training.

Training usually take between 2-4 hours, depending on the level of expertise of the people being trained. Viostream is very easy to use with simple menu structures.

Most people we train have some digital or web publishing experience but that is not mandatory.

Viocorp trains a maximum of five people per session. Additional sessions can be provided. Ask us about our training program. 

In addition to training on our own products, Viocorp also provides training for staff in camera operation and editing. We have helped major clients tailor packages for their staff in better video production, so that they can get the most out of their Viostream licences. Contact us for more detail about our training capabilities

Can I use Viostream on video sharing websites like YouTube?

While there are many advantages to using Viostream over less-controlled systems like YouTube, we recognise the advantages of putting some content on video sharing websites. It's your content, and how you share it is up to you. Viostream makes it easy to share content to other websites, through RSS and Atom feeds, and through our new embedded players, but we also allow you to download content from your account at any time ("using the "Download Media" link next to your media, so that you can upload it to other sites such as YouTube.

What files can be uploaded into Viostream?

Viostream is media format agnostic, and supports many file formats and codecs. We support most video codecs, including Flash, Quicktime, Windows Media, and H.264 formats, in bitrates up to 2Mb/sec. 

Most Viostream customers request us to encode in Flash, but many also request Windows Media or Quicktime. Customers can choose Low, Medium, High or High Definition transcodes, or all formats. It's a simple as ticking a few buttons on your control panel.

We have also recently pioneered the use in Australia of the new Microsoft Silverlight Adaptive streaming for live events, which allows users to see the best possible quality video at any time. For more details, check out our case study on Tennis Australia's December Showdown playoff event.

What happens if I go over my bandwidth - will I get cut off?

No we will never cut you off. Your Account Manager works with you on a monthly basis to assess your usage and work out a plan to minimise any overages. <a href="mailto:sales@viocorp.com">Contact us</a> if you'd like to discuss increasing your bandwidth allowance.

How do I forecast how much bandwidth I need?

Each Viostream licence comes with a monthly bandwidth allocation, based on your usage of Akamai's world-leading Content Delivery Network that ensures your content is delivered smoothly to customers.  You are allocated a monthly limit in Gigabytes.

A rule-of-thumb for calculating bandwidth usage is that for a file encoded at 300kbps, 2.25MB per minute is used. Contact us if you'd like some assistance in planning your spend.

How do I access Viostream?

Your Viostream control can be accessed securely over the Internet using any web browser, from anywhere in the world. All you need is a computer, and your login details.

What is Viostream?

Viostream is a Software as a Service (SaaS) digital media publishing platform which allows users to publish video, audio and rich media content directly to their audience, wherever they are, on whatever device they are using, anywhere in the world.

At the core of the Viostream platform is a powerful transcoding engine that encodes digital media files into high-quality video outputs specifically tailored for the internet. Viostream then delivers these high-quality videos quickly to viewers globally, via a robust Content Delivery Network.